Legal
Effective date: March 10, 2026
These Terms of Service ("Terms") constitute a legally binding agreement between you ("Customer," "you," or "your") and Cadenora ("Cadenora," "we," "us," or "our"), a company based in Canada. By accessing or using Cadenora Bridge or any related services, you agree to be bound by these Terms. Please read them carefully before using the Service.
By creating an account, accessing, or using the Cadenora Bridge platform or any associated services (collectively, the "Service"), you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference. If you are agreeing to these Terms on behalf of a legal entity — such as a professional services firm, corporation, or partnership — you represent and warrant that you have the authority to bind that entity to these Terms, and references to "you" will mean that entity.
If you do not agree to these Terms, you must not access or use the Service. Your continued use of the Service following any modifications to these Terms constitutes your acceptance of the updated Terms.
These Terms apply to all users of the Service, including firm administrators, staff users, and end-client users who access the platform through a client portal.
Cadenora Bridge is a secure, cloud-hosted software-as-a-service platform designed to facilitate governed document collaboration between professional services firms and their clients. The Service provides tools for document storage and sharing, structured client messaging, audit logging, access controls, and related workflow features configured for regulated industries including, but not limited to, financial services, real estate development, property management, and legal services.
The Service is operated as a multi-tenant platform in which each subscribing firm (a "Tenant") is provisioned with a dedicated, isolated workspace. Client users invited by a Tenant may access the platform through a client-facing portal associated with that Tenant's workspace.
Cadenora reserves the right to modify, update, or discontinue features of the Service at any time, subject to the notice provisions in Section 13. We will use commercially reasonable efforts to provide advance notice of any material changes that adversely affect core Service functionality.
From time to time, Cadenora may make features available as "beta," "preview," or "early access." Such features are provided on an as-is basis without warranty and may be discontinued or materially altered. Cadenora's standard support commitments do not apply to beta features unless stated otherwise in writing.
To use the Service, you must register for an account by providing accurate, current, and complete information. You agree to update your account information promptly to keep it accurate, current, and complete. Cadenora reserves the right to refuse registration or terminate accounts that contain false or misleading information.
You are responsible for maintaining the confidentiality of your account credentials, including your password and any multi-factor authentication ("MFA") credentials. You agree not to share your login credentials with any third party. You must immediately notify Cadenora at hello@cadenora.com if you become aware of any unauthorized access to or use of your account.
Cadenora offers MFA as a security feature. Firm administrators may be required to enable MFA for certain privileged actions. You are responsible for all activity that occurs under your account, whether or not authorized by you.
Firm administrators are responsible for managing user access within their Tenant workspace, including inviting client users, assigning roles, and revoking access when appropriate. Cadenora is not liable for access granted by firm administrators in error or for failure to revoke access on a timely basis.
The Service is intended for use by individuals who are at least 18 years of age and who are acting in a professional or business capacity. You represent that you meet these requirements.
You agree to use the Service only for lawful purposes and in accordance with these Terms. The following conduct is strictly prohibited:
Cadenora reserves the right to investigate suspected violations of these Terms and to suspend or terminate access to the Service for violations, at our sole discretion, with or without notice depending on the severity of the violation.
All documents, files, messages, and other data that you or your authorized users upload, store, or transmit through the Service ("Customer Content") remain your property. Cadenora does not claim ownership of Customer Content.
You grant Cadenora a limited, non-exclusive, royalty-free license to access, process, store, and display Customer Content solely to the extent necessary to provide and maintain the Service to you, including for purposes of security monitoring, backup, technical support, and service improvement. This license does not extend to using your Customer Content for training artificial intelligence or machine learning models, or for any commercial purpose beyond providing the Service.
During the term of your subscription, you may export Customer Content through the Service's available export features. Upon termination of your subscription, Cadenora will retain your Customer Content for a period of 30 days, during which you may request a data export. After this retention period, Cadenora will securely delete Customer Content in accordance with our data retention policies, unless a longer retention period is required by applicable law.
Cadenora may collect and use aggregated, anonymized, and de-identified data derived from your use of the Service for the purposes of improving the Service, developing new features, and generating industry benchmarks. Such data will not identify you or any individual user.
The Service, including its software, code, design, interfaces, documentation, branding, and all other components (collectively, "Cadenora IP"), is and remains the exclusive property of Cadenora and its licensors. These Terms do not grant you any rights in or to Cadenora IP except for the limited right to use the Service in accordance with these Terms during your subscription.
If you provide Cadenora with feedback, suggestions, or ideas regarding the Service ("Feedback"), you grant Cadenora an irrevocable, perpetual, royalty-free, worldwide license to use, incorporate, and commercialize that Feedback in any way without obligation or compensation to you. You represent that any Feedback you provide does not contain confidential information belonging to a third party.
The Service may include third-party open source software components. Such components are governed by their respective open source licenses, which are available upon request by contacting legal@cadenora.com.
"Cadenora," "Cadenora Bridge," and related logos and marks are trademarks of Cadenora. You may not use these marks without prior written consent from Cadenora, except as reasonably necessary to identify Cadenora as a service provider in good-faith references.
Our collection and use of personal information in connection with the Service is governed by our Privacy Policy, which is available at cadenora.com/privacy and is incorporated into these Terms by reference.
Cadenora operates in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation. We collect, use, and disclose personal information only with appropriate consent and for purposes a reasonable person would consider appropriate in the circumstances. You are responsible for ensuring that your use of the Service — including any personal information you upload or process through the platform — complies with PIPEDA and all other applicable privacy laws.
Customer Content is stored in dedicated regional infrastructure. The specific geographic region in which your data is stored will be confirmed at the time of onboarding and reflected in your subscription agreement. Cadenora does not transfer Customer Content to other regions without your prior written consent, except as required by applicable law or legal process. Cadenora will promptly notify you of any such compelled disclosure to the extent permitted by law.
To the extent your use of the Service involves the processing of personal information on behalf of your clients or other individuals, you acknowledge that you are the controller of such personal information and Cadenora acts as a processor. You represent that you have all necessary rights and consents to upload and process such personal information using the Service.
Cadenora implements and maintains technical and organizational security measures designed to protect Customer Content against unauthorized access, disclosure, alteration, and destruction. These measures include encryption of data at rest and in transit, multi-factor authentication, role-based access controls, and comprehensive audit logging. While Cadenora takes security seriously, no system is completely secure, and Cadenora cannot guarantee absolute security.
Cadenora will use commercially reasonable efforts to make the Service available 24 hours a day, 7 days a week, subject to scheduled maintenance, unscheduled outages, and circumstances beyond Cadenora's reasonable control. Any specific uptime commitments, if applicable, will be set out in a separate Service Level Agreement ("SLA") executed between you and Cadenora.
Cadenora will provide reasonable advance notice of scheduled maintenance that is expected to result in Service downtime. We will use commercially reasonable efforts to conduct scheduled maintenance during off-peak hours.
Cadenora provides technical support to Tenant firm administrators. Support is available by email at hello@cadenora.com. Response times and escalation procedures may vary based on your subscription plan. Cadenora does not provide direct end-user support to client portal users; such support is the responsibility of the subscribing firm.
The Service may integrate with or depend on third-party services and infrastructure. Cadenora is not responsible for outages, changes, or discontinuations of third-party services that may affect the availability of the Service.
Access to the Service requires a paid subscription. Subscription fees, billing frequency, and included features are set out in your subscription agreement or order form. All fees are stated in Canadian dollars unless otherwise specified.
Fees are due in advance of each billing period. You authorize Cadenora to charge your designated payment method for all applicable fees. If payment fails, Cadenora may suspend access to the Service until outstanding amounts are settled. Cadenora reserves the right to apply interest on overdue amounts at a rate of 1.5% per month (or the maximum permitted by applicable law, whichever is less).
Subscription fees do not include applicable taxes, including GST/HST, QST, or other applicable Canadian federal or provincial taxes. You are responsible for all such taxes arising from your use of the Service. Cadenora will charge applicable taxes where required by law.
Cadenora may adjust subscription fees with at least 30 days' written notice prior to your next renewal date. Your continued use of the Service after the new fees take effect constitutes acceptance of the revised pricing. If you do not agree to the new fees, you may cancel your subscription before the renewal date.
Except as expressly stated in your subscription agreement or as required by applicable law, all fees paid are non-refundable. Cadenora does not provide refunds for partial periods of use, unused features, or early termination of a subscription.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, CADENORA DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. CADENORA DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, COMPLETELY SECURE, OR THAT ALL DEFECTS WILL BE CORRECTED.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL CADENORA, ITS AFFILIATES, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITIES, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR YOUR USE OF OR INABILITY TO USE THE SERVICE, EVEN IF CADENORA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, CADENORA'S TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR YOUR USE OF THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE TOTAL FEES PAID BY YOU TO CADENORA IN THE 12 MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED CANADIAN DOLLARS (CAD $100).
The limitations and exclusions set out in this Section 10 reflect a reasonable allocation of risk between the parties and are an essential element of the basis of the bargain between you and Cadenora. These limitations will apply notwithstanding any failure of essential purpose of any limited remedy. Some jurisdictions do not allow the exclusion or limitation of certain types of liability, in which case some of the above limitations may not apply to you.
You agree to defend, indemnify, and hold harmless Cadenora and its affiliates, directors, officers, employees, agents, and licensors from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or relating to:
Cadenora reserves the right, at its own expense, to assume exclusive defence and control of any matter otherwise subject to indemnification by you, in which case you will cooperate fully with Cadenora in asserting any available defences.
You may cancel your subscription at any time by providing written notice to Cadenora at hello@cadenora.com or through the account management interface. Your subscription will remain active until the end of the then-current billing period, after which access to the Service will be discontinued.
Cadenora may suspend or terminate your access to the Service immediately and without notice if:
Upon termination, your right to access and use the Service ceases immediately. Provisions of these Terms that by their nature should survive termination will do so, including Sections 5 (Data Ownership and Licensing — data retrieval obligations), 6 (Intellectual Property), 10 (Limitation of Liability), 11 (Indemnification), and 14 (Governing Law and Dispute Resolution).
Cadenora reserves the right to modify these Terms at any time. When we make material changes, we will provide you with at least 30 days' advance notice by email to the address associated with your account or by displaying a prominent notice within the Service. The revised Terms will take effect on the date specified in the notice.
If you do not agree to the revised Terms, you may terminate your subscription before the effective date of the changes by notifying Cadenora at legal@cadenora.com. Your continued use of the Service after the effective date of any changes constitutes acceptance of the revised Terms.
Non-material changes — such as corrections to typographical errors, clarifications that do not alter your rights or obligations, or updates to contact information — may be made without advance notice and will be effective upon posting.
These Terms and any dispute arising out of or in connection with them or your use of the Service will be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles.
Each party irrevocably submits to the exclusive jurisdiction of the courts located in the Province of Ontario for the resolution of any disputes arising out of or in connection with these Terms or the Service. You waive any objection to the laying of venue in such courts on the grounds of inconvenience of forum.
Before initiating formal legal proceedings, the parties agree to first attempt to resolve any dispute through good faith negotiation. Either party may initiate this process by providing written notice to the other party describing the dispute in reasonable detail. The parties agree to negotiate in good faith for at least 30 days from the date of such notice before commencing any legal action, except where urgent interim relief is required to prevent irreparable harm.
Notwithstanding the above, either party may seek equitable relief (including injunctions and specific performance) from any court of competent jurisdiction without first engaging in the good faith resolution process where necessary to protect confidential information, intellectual property rights, or other interests where monetary damages would be inadequate.
If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision will be modified to the minimum extent necessary to make it enforceable, or severed from these Terms if modification is not possible. The remaining provisions will continue in full force and effect.
No failure or delay by Cadenora in exercising any right or remedy under these Terms will operate as a waiver of that right or remedy. No single or partial exercise of any right or remedy will preclude any other or further exercise of that right or remedy. A waiver will only be effective if it is in writing and signed by an authorized representative of Cadenora.
These Terms, together with the Privacy Policy and any subscription agreement or order form executed between you and Cadenora, constitute the entire agreement between you and Cadenora with respect to the Service and supersede all prior or contemporaneous agreements, representations, warranties, and understandings, whether written or oral, relating to the same subject matter.
You may not assign or transfer any of your rights or obligations under these Terms without Cadenora's prior written consent. Cadenora may freely assign these Terms in connection with a merger, acquisition, sale of assets, or other corporate reorganization, provided that the assignee assumes all obligations under these Terms. Any purported assignment in violation of this provision will be null and void.
Neither party will be liable for any delay or failure in performance resulting from causes beyond that party's reasonable control, including acts of God, natural disasters, pandemic, war, terrorism, labour disputes, government orders, or failures of third-party infrastructure or telecommunications networks. The party affected by such circumstances will promptly notify the other party and use commercially reasonable efforts to resume performance.
The parties have agreed that these Terms and all related documents be drafted in the English language. Les parties ont convenu que ces Conditions et tous les documents connexes soient rédigés en langue anglaise.
These Terms do not create any rights in, or obligations to, any third parties. Client portal users who access the Service through a Tenant workspace are not direct parties to this agreement; their relationship is governed by their agreement with the subscribing firm.
Notices to Cadenora must be sent by email to legal@cadenora.com. Notices to you will be sent to the email address associated with your account. Notices are deemed delivered on the next business day following transmission, provided no delivery failure notification is received.
If you have any questions about these Terms of Service, or if you need to contact Cadenora regarding a legal matter, please reach out using the appropriate contact below.
For matters relating to these Terms, data requests, privacy, or compliance.
legal@cadenora.com
Cadenora
Based in Canada
cadenora.com
These Terms of Service were last updated on March 10, 2026. Previous versions are available upon request by contacting legal@cadenora.com.